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Right of withdrawal
30 days to change your mind
At Rétro-Gaming®, we offer a 30-day right of withdrawal from receipt of your order. No justification is required.
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Refund conditions
Product condition
The product must be in its original condition, with all accessories, labels and original packaging.
No signs of use
Returned products must not show any signs of use, damage or alteration.
Exceptions
Personalised or used items are not eligible for a refund.
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How to start a return
Step 1
Contact our customer service at Support@retro-gaming.be to let us know you intend to return your order.
Step 2
Carefully pack the product in its original packaging and include a copy of the invoice.
Step 3
Drop the parcel off at a Bpost or Mondial Relay office.
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Return costs
Your responsibility
Return shipping costs are the customer's responsibility.
Exception
If the product is faulty or we've made an error, we cover the return shipping costs.
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Refund processing
Timeframe
Once the product is received and inspected, the refund is processed as quickly as possible (typically within 3 to 5 working days).
Method
The refund is issued using the same payment method used for the purchase.
Notification
You'll receive an email confirmation as soon as the refund has been issued.
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Faulty products or errors
If you receive a faulty product or if we've made a mistake, contact us immediately at Support@retro-gaming.be. We cover the return shipping costs and either replace the product or issue a full refund.